Spreadr uses BigCommerce's Billing API. This means that all Spreadr subscription charges are billed through BigCommerce and appear directly on your monthly BigCommerce invoice, keeping your billing secure and consolidated.
Before You Begin
- Ensure that your BigCommerce store has a valid primary payment method configured in your BigCommerce control panel settings.
- Review the available plan options in the Spreadr Pricing Plans guide.
Billing Cycle and Invoicing
- Consolidated Invoice: You will not receive a separate bill from Spreadr. App subscription fees appear as a line item on your regular BigCommerce store invoice.
- Prorated Calculations: If you choose to upgrade or downgrade your plan in the middle of a billing cycle, BigCommerce will automatically compute a prorated cost. You'll receive credit for unused days on the old plan and a charge for the new plan's remaining days.
- BigCommerce Security: Spreadr never collects, handles, or stores your credit card details. All transactions are securely processed by BigCommerce's merchant infrastructure.
Tips
- Track App Invoices: You can view all billing details, past receipts, and active application cycles in your BigCommerce control panel under Finances > Billing.
- Multi-Store Invoicing: If you run multiple BigCommerce stores, each store requires a separate app installation and will be billed individually on its respective BigCommerce invoice.
Important Notes
Note on Refunds:
Since BigCommerce handles billing, we cannot process direct card refunds. If you have any billing discrepancies or wish to request a refund, please contact our support team. Approved refunds will be applied as application credits on your BigCommerce account.
Frequently Asked Questions
Do I need to pay Spreadr directly?
No. Spreadr relies entirely on BigCommerce billing. We will never ask you to input credit card details in our app dashboard.
Will I be charged if I uninstall before the trial ends?
No. If you uninstall Spreadr before the 7-day free trial concludes, BigCommerce will cancel the pending charge and you will not pay anything.
Troubleshooting
Need more help? Email us at [email protected] with your BigCommerce store URL and a description of the issue.