How to Manage Shopify Order Cancellation Settings in Shipr FBA

Shipr allows you to choose whether the app should automatically update the Shopify order status after Amazon successfully cancels an FBA/MCF fulfillment. The option "When FBA order is cancelled" helps you to control how Shopify order status is handled after a successful Amazon fulfillment cancellation. You can configure the default Shopify order cancellation behavior by following the below steps:

1. Open the Shipr app from your Shopify admin.
2. Navigate to the FBA settings in the Shipr dashboard.
3. Locate the When FBA order is cancelled option.
4. Select your preferred option:
5. • Cancel Order in Shopify
   • Do nothing in Shopify
5. Save your changes, if required.

The selected option determines how Shipr handles Shopify order status after a successful Amazon cancellation by default.

1. Cancel Order in Shopify (Default)

This is the default setting. When this option is selected, Shipr automatically marks the corresponding Shopify order as canceled after Amazon successfully cancels the fulfillment.

Choose this option if you want Shipr to automatically cancel the Shopify order whenever Amazon successfully cancels the associated fulfillment.

2. Do Nothing in Shopify

When this option is selected, Shipr does not automatically cancel the Shopify order after Amazon successfully cancels the fulfillment. The Shopify order status remains unchanged by this cancellation action, allowing you to manage the order separately in Shopify.

Choose this option if you want to cancel an Amazon fulfillment without automatically cancelling the corresponding Shopify order.

How to Configure the Setting for an Individual Order

Shipr also allows you to configure the Shopify order cancellation behavior for an individual order from the Shipr dashboard when clicked on Cancel FBA order button. This option is useful when you want to handle a specific order differently from your default preference.

For example, you can keep the default setting as Mark the Shopify order as canceled while selecting Do not update the Shopify order status for a specific order that you intend to resubmit to Amazon.