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FAQ Multi-column Block

The FAQ Multicolumn Block helps you display product-related FAQs in a clean, organised multi-column layout, making it easier for customers to find the answers they need.

Instead of long, cluttered FAQ lists, questions and answers are neatly grouped into columns for a better browsing experience.

✨ Benefits

  • ❓ Organise FAQs in a structured multi-column layout
  • 📖 Improve readability with a clean, easy-to-scan design
  • 📋 Display more FAQs without cluttering your product page
  • 🎨 Customise colours, fonts, and styling to match your Shopify store
  • 🤝 Answer common questions upfront to build customer confidence

How does it Work?

Step 1: Set up the metafield

  1. On your app dashboard homepage, locate the FAQ Multicolumn Block. 
  2. Click Setup Metafield to automatically create a product-level metafield:

    Namespace & key > neo.faq_block

This metafield will be used to connect your product pages with the FAQ data you create

Step 2: Add entries for metaobjects

  1. In your Shopify admin, go to Content > Metaobjects.
  2. Locate the Neo FAQ Block.
  3. Add entries containing:
    • Question
    • Answer
    • Category (optional)

      Example:

  • Question: How do I care for this product?
  • Answer: Machine wash only.
  • Category: Quality (optional)
  • You can add as many entries as you want to display.

Pro Tip: Use unique handle names for each FAQ entry. This makes it easier to assign them later to the right products.

Step 3: Assign entries to products

  1. In the Shopify admin, open the product where you want to display FAQs.
  2. Scroll to Metafields > Neo FAQ Block.
  3. Select the entries you want to assign to that product.
  4. Click Save.

Step 4: Add the block to your product template

  1. Go to Online Store > Customize theme settings.
  2. Select the Product Template.
  3. Add and position the Product FAQ Multicolumn Block as required.

Step 5: Connect metaobjects

  1. Go to the block added and locate Metafield Configuration.
  2. Click on the "database" icon and select the " Neo FAQ multicolumn" metaobject" 
  3. That's all, this will fetch the complete data stored in the metaobjects that you have added and display the entries as per assigned at product level.

Step 6: Style your block

From the block settings, you can customize:

  • Font size
  • Text & background colors
  • Alignment


Preview your changes to ensure they match your store’s design.

Step 7: Save & Publish

When everything looks good, click Save to publish your updated product pages.

Sample Block preview :


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