Updating Tracking Information

Connectr updates the Shopify order with tracking information from Amazon. Here is how the process works:

1. Connectr creates an equivalent fulfillment order on Amazon FBA from the Shopify order. Amazon does not provide tracking yet—the FBA status is Order Created.
2. The FBA order status changes to RECEIVED, then PENDING. Tracking is still unavailable.
3. When status changes to IN_TRANSIT, Amazon provides tracking. This can take from a few minutes up to 24 hours after the FBA order is created.
4. Connectr checks for IN_TRANSIT every 12 hours and updates Shopify when tracking is available. Customers receive tracking emails based on your Shopify notification settings.
5. To check sooner, click Update Tracking Status in Connectr at any time.