For each order shipped via FBA, customer notifications can be sent through one of two methods:
1. Emails from Shopify (recommended)
By default, Shopify sends order notification emails for new orders, refunds, shipping confirmations, tracking updates, and more. See Shopify order notifications.
When Connectr updates order status on Shopify for FBA shipments, Shopify sends the corresponding customer emails.
2. Emails from Amazon
When Shopify orders are created through third-party apps, Shopify may not send notifications. In that case, Connectr can enable Amazon to send ship-complete notifications to customers on your behalf. You can also receive a copy in your inbox.
To activate: FBA > Settings > Emails for Amazon > check the customer and/or seller checkbox.
