If an item is out of stock in your Amazon FBA inventory, Shipr cannot create a fulfillment request for that item.
As a result, the Shopify order will remain Unfulfilled until you take further action.
Auto Mode
When Shipr is running in Auto Mode:
- Shipr will not fulfill the order if the required FBA inventory is unavailable.
- An Order Failure email will be sent to notify you of the issue.
- The Shopify order will remain Unfulfilled.
- You can manually fulfill the order from your Shopify Admin using your preferred fulfillment method.
What Can You Do?
If an order cannot be fulfilled because the item is out of stock, you can:
- Restock the product in Amazon FBA and retry fulfillment.
- Fulfill the order manually using your own inventory or another fulfillment service.
- Contact the customer if fulfillment will be delayed.
Tip: Keeping your Amazon FBA inventory synchronized with Shopify helps reduce the likelihood of orders being placed for out-of-stock products.