I. Grant Partner Access

If you haven't granted us access before, follow the steps below.

Step 1: Share Your Partner Request Code (If Required)

Some Prime accounts require a Partner Request Code before access can be requested.

1. Open the Prime Product Badges & Stickers app.
2. Go to Settings → Account & Permissions.
3. If prompted, generate and copy your Partner Request Code.
4. Send the code to our support team via:
5. • Live Chat, or
   • Submit a support ticket through our Help Center.

Once we receive your Partner Request Code, we'll send you an access request.

Step 2: Review and Accept the Access Request

After we send the request:

1. Open the Prime Product Badges & Stickers app.
2. Go to Settings → Account & Permissions.
3. Under Pending Access Requests, locate our partner request.
4. Click the request to review the permissions.
5. Select the permissions you'd like to grant.
6. Click Accept Request.

Our support team will then have access to assist you with your request.

II. Update Existing Partner Permissions

If you've already granted us access but need to change the permissions, you can update them at any time.

Step 1: Open Partner Permissions

1. Open the Prime Product Badges & Stickers app.
2. Navigate to Settings → Account & Permissions.
3. Under Manage Partners, select the partner whose permissions you'd like to update.

Step 2: Update Permissions

1. Scroll to the Permissions section.
2. Enable or disable the permissions as needed.
3. Click Save Changes.

Step 3: Notify Our Support Team

After saving your changes, let us know that the permissions have been updated by contacting us via:

• Live Chat, or
• Submit a support ticket through our Help Center:
  https://help.thalia-apps.com/docs/prime/submit-ticket

Once we receive your notification, our team will review the updated permissions and assist you further.